Privacy Policy

This Privacy Policy explains how Techwealth Group Private Limited, a company incorporated under the Companies Act, 2013 bearing CIN U63119GJ2025PTC171466, and Techwealth Financial Services Private Limited, a company incorporated under the Companies Act, 2013 bearing CIN U66120GJ2026PTC174869, having its registered office at 2^nd Floor, Sheraton House, Opp. Ketav Petrol Pump, Polytechnic, Ahmedabad, Gujarat, India - 380015, (collectively, “Techwealth”, “we”, “us”, or “our”) collect, use, process, store, share and protect your Personal Data when you access or use this partner website, portal, mobile application, digital platform, or otherwise interact with us in relation to our products, services, or offerings.

This Privacy Policy applies to:

• visitors to this website;
• persons who submit enquiries, leads, or callback requests;
• registered users of our platform;
• investors or prospective investors in products/services made available through Techwealth; and
• any individual whose Personal Data is provided to us in connection with onboarding, KYC, servicing, support, or transaction execution.

By using this website, you represent that you are competent to contract under applicable law and are authorised to provide the Personal Data submitted by you.

For the purposes of this Privacy Policy, “Personal Data”  means any data about an individual who is identifiable by or in relation to such data, and includes personal information, sensitive personal data or information, financial information, KYC information, and any other category of data protected under applicable law. It does not include information that is lawfully publicly available.

Depending on your interaction with us, we may collect the following categories of Personal Data:

• a. Basic identity and contact information
  Your name, mobile number, email address, city, state, residential address, communication preferences, and any other details submitted through forms, enquiries, registrations, or support interactions.
• b. Account and login information
  User ID, password (stored in encrypted form), authentication details, device-based authentication data, IP address, login history, session information, and security credentials.
• c. KYC and identity verification information
  PAN, Aadhaar (where lawfully collected and processed), CKYC/KRA status, date of birth, photograph, signature, officially valid documents, address proof, video KYC data, in-person verification data, and other information required for regulatory onboarding and verification.
• d. Financial and investment information
  Bank account details, IFSC, payment instrument details, income range, occupation, source of funds, tax-related information, risk profile, investment objectives, portfolio preferences, nominee or beneficiary details, and transaction history.
• e. Technical and usage data
  Device identifiers, browser type, operating system, referral URLs, access times, pages viewed, clicks, session duration, approximate geolocation, app or website interactions, crash logs, diagnostics, and cookie-related information.
• f. Support and communication data
  Records of your emails, calls, chats, WhatsApp messages, service requests, complaints, grievance submissions, and call recordings where permitted by law.
• g. Documents and media
  Scanned copies, images, PDFs, audio-video recordings, e-signature data, declarations, cancelled cheques, and any supporting material you upload or share with us.

You may choose not to provide certain Personal Data; however, doing so may limit or prevent us from onboarding you, providing services, processing transactions, or complying with legal and regulatory requirements.

We may collect Personal Data:

• directly from you when you fill forms, register, invest, upload documents, communicate with us, or use our services;
• through this Partner website or any co-branded or referral website;
• from KYC Registration Agencies (KRAs), CKYC systems, depositories, registrars and transfer agents, exchanges, asset management companies, issuers, banks, payment aggregators, and other authorised entities;
• from publicly available or legally accessible sources;
• through cookies, pixels, SDKs, tags and similar technologies; and
• from third-party service providers, verification agencies, and fraud prevention tools engaged by us lawfully.

We may process your Personal Data for the following purposes:

• to enable account creation, onboarding and authentication;
• to verify your identity and complete KYC, AML, fraud checks, suitability assessment, and due diligence;
• to process investments, subscriptions, redemptions, purchases, payments, mandates, payouts, and related transactions;
• to provide access to financial products and services made available through Techwealth;
• to communicate with you regarding your account, transactions, service requests, product updates, regulatory alerts, and support matters;
• to respond to enquiries, grievances, complaints, disputes, or legal claims;
• to improve our website, platform, security, analytics, user experience, and internal operations;
• to detect, investigate, prevent, and report fraud, cyber incidents, suspicious transactions, misuse, or unauthorised activities;
• to maintain books, records, logs, and audit trails
• to comply with applicable laws, regulatory directions, SEBI requirements, AML obligations, taxation obligations, court orders, and directions of competent authorities; and
• to send educational, service-related or promotional communications, where permitted by law and subject to available opt-out choices.

Where consent is required under applicable law, we will rely on your consent. In other cases, we may process Personal Data where such processing is necessary for compliance with law, for provision of requested services, for prevention of fraud, for security, or for other legitimate and lawful business purposes.

As a fintech business operating in a regulated financial-services ecosystem, Techwealth may be required to collect, verify, store, process and share your KYC and related Personal Data with authorised entities for onboarding, verification, servicing, reporting, and compliance.

Accordingly, your Personal Data may be shared with or verified through SEBI-registered intermediaries, KYC Registration Agencies (KRAs), Central KYC Registry systems, depositories, exchanges, mutual fund registrars and transfer agents, asset management companies, issuers, PMS/AIF managers, banks, NBFCs, payment system providers, account aggregators where applicable, trustees, statutory auditors, legal advisers, and governmental, judicial, quasi-judicial or regulatory authorities, including where disclosure is necessary under law.

By submitting your details or availing our services, you expressly authorise Techwealth, to the extent permitted by applicable law, to use and share your Personal Data for onboarding, KYC verification, transaction execution, servicing, record maintenance, fraud prevention, and regulatory compliance.

We may use cookies, pixels, SDKs, local storage, tags, and similar technologies to:

• remember your preferences;
• keep you signed in securely;
• understand website traffic and user behaviour;
• improve navigation, performance and functionality;
• support analytics and campaign measurement; and
• maintain security and detect suspicious activity.

You may control cookies through your browser or device settings. However, if you disable certain cookies, some features of the website may not function properly.

If required by applicable law, cookie consent or preference controls may be provided separately.

We may contact you through SMS, phone calls, email, WhatsApp, push notifications, or other electronic communication channels for the following purposes:

• OTPs and authentication;
• onboarding and KYC;
• transaction confirmations and service alerts;
• regulatory or compliance notifications;
• account and support updates;
• educational content; and
• promotional or marketing communications, where permitted by applicable law.

You may opt out of promotional communications using the unsubscribe link or by writing to us, but you may continue to receive essential transactional, service-related, security or regulatory communications.

We do not sell or rent your Personal Data.

We may share your Personal Data strictly on a need-to-know basis with:

• our group entities and affiliates;
• channel partners, referral partners, or Partner website operators involved in your acquisition or servicing;
• product issuers, AMCs, RTAs, trustees, depositories, exchanges, brokers, distributors, banks, NBFCs, and payment partners;
• KRA, CKYC, verification agencies and fraud prevention service providers;
• IT, cloud hosting, storage, analytics, customer support, communication, and cybersecurity vendors;
• professional advisers, auditors and insurers; and
• law enforcement agencies, courts, tribunals, regulators, or government authorities where required by law or for protection of legal rights.

Such sharing will be undertaken only for lawful purposes and subject to contractual, confidentiality, security, and compliance obligations, where applicable.

We currently store and process Personal Data primarily in India. If any cross-border transfer is undertaken in future, it will be done only in accordance with applicable law and with appropriate safeguards.

We retain Personal Data only for as long as necessary for the purpose for which it was collected, or for such longer period as may be required under applicable law, regulatory requirements, audit needs, dispute resolution, fraud prevention, or enforcement of legal rights and obligations.

After expiry of the applicable retention period, Personal Data may be deleted, anonymised, archived, or securely destroyed, subject to technical feasibility and legal requirements.

We implement reasonable and appropriate technical, organisational, and administrative security measures to protect Personal Data against unauthorised access, use, disclosure, alteration, destruction, loss, or misuse.

These measures may include:

• encryption in transit and at rest, where appropriate;
• access controls and role-based permissions;
• secure credential management;
• system monitoring, logging and alerting;
• endpoint and network security controls;
• vulnerability assessment and penetration testing;
• backup and recovery processes; and
• periodic internal or third-party security reviews.

While we take reasonable measures to protect Personal Data, no system is completely secure. You are responsible for maintaining the confidentiality of your passwords, OTPs, login credentials, and device access. Techwealth shall not be liable for unauthorised access arising from compromise of user credentials or devices not attributable to Techwealth.

Subject to applicable law, you may have the right to:

• request access to the Personal Data we hold about you;
• request correction, completion, or updating of inaccurate or incomplete Personal Data;
• request erasure of Personal Data, where legally permissible;
• withdraw consent, where processing is based on consent;
• object to or restrict certain processing, where available under law;
• seek details of the entities with whom your Personal Data has been shared, where required under applicable law;
• nominate another person to exercise your rights in the event of death or incapacity, where applicable; and
• raise a grievance regarding processing of your Personal Data.

Please note that some rights may be limited where retention or processing is required by law, SEBI regulations, anti-money laundering requirements, tax requirements, fraud prevention obligations, or valid contractual commitments.

To exercise your rights, please contact us using the details below. We may require you to verify your identity before acting on your request.

Where we rely on your consent to process Personal Data, you may withdraw such consent at any time by writing to us. Withdrawal of consent will not affect the lawfulness of processing undertaken before such withdrawal.

Please note that if you withdraw consent for data necessary to provide a product or service, complete KYC, or comply with law, we may be unable to continue onboarding you, execute transactions, or provide some or all services.

You are responsible for ensuring that the Personal Data you provide is accurate, complete, and up to date. You agree to promptly inform us of any changes to your information.

Techwealth shall not be responsible for any loss or liability arising from inaccurate, incomplete, outdated, or misleading information provided by you.

This website and our services are not intended for individuals who are not legally competent to contract under applicable law, except where a product is specifically permitted to be held through a lawful guardian or representative mechanism.

We do not knowingly collect Personal Data from children except as permitted under law and strictly for authorised and legally valid financial onboarding or servicing processes.

This website may contain links to websites, applications, platforms, or services operated by third parties. Once you leave our website or interact with a third-party service, their terms and privacy practices will apply.

Techwealth is not responsible for the privacy practices, content, availability, or security of third-party websites or services. We encourage you to review their privacy policies before sharing any Personal Data.

We may create and use aggregated, statistical, de-identified or anonymised data for analytics, service improvement, product development, internal reporting, business intelligence, research, and operational purposes. Such data will not identify you personally.

If you have any questions, concerns, requests, or grievances regarding this Privacy Policy or the manner in which your Personal Data is processed, you may contact us at:

Email: query@partnertechwealth.com

Grievance Officer: Mr. Riddham Lakhani

Address: 2^nd Floor, Sheraton House, Opp. Ketav Petrol Pump, Polytechnic, Ahmedabad, Gujarat, India - 380015

We will make reasonable efforts to review and respond to your request or grievance within timelines required under applicable law or internal policy.

We may amend, modify, or update this Privacy Policy from time to time to reflect changes in law, regulation, technology, business practices, or our services.

The updated version will be posted on this website with the revised “Last Updated” date and shall become effective from the date of publication, unless otherwise stated.

Your continued use of the website or services after such update shall be deemed as acknowledgment of the revised Privacy Policy, to the extent permitted by law.

By using this website, submitting your information, registering, enquiring, or availing any service through Techwealth or this Partner website, you acknowledge that you have read and understood this Privacy Policy and consent, where required, to the collection, use, processing, storage, sharing, and disclosure of your Personal Data in accordance with this Privacy Policy and applicable law.